1. Who we are
CareNext provides an AI companion service that places friendly phone calls to older adults and shares summaries and wellness insights with their families and caregivers. This policy explains what information we collect and how we use it.
2. Information we collect
- Account information: your name, email address, and password (stored in hashed form by our authentication provider).
- Profile information about your loved one: their name or nickname, phone number, and any details you choose to add, such as interests, medications, or health notes.
- Call information: when calls happen, how long they last, transcripts or summaries, and insights derived from the conversation, such as mood and wellness indicators. Calls may be recorded.
- Messages you send us: anything you submit through our contact form.
- Technical information: basic device and usage data needed to keep the service secure and working.
3. How we use information
- To place calls and run conversations with your loved one.
- To create summaries, wellness insights, and alerts for you in the Care Hub.
- To operate, secure, and improve the service, and to respond to your requests.
- To send account-related messages such as verification codes and password resets.
4. Service providers we rely on
We use trusted providers to run CareNext, including services for telephony and voice (such as Vapi and Twilio), AI language processing, database and authentication hosting (such as Supabase), website hosting, and email delivery. They process information only to provide their services to us. We do not sell your personal information.
5. Sensitive information
Calls and notes can include health-related details. We treat this information with extra care and use it only to provide the service to you. Please share only what you are comfortable with, and make sure you have the right to share information about your loved one.
6. Consent to calls
You are responsible for making sure the person we call knows about and agrees to receive calls from CareNext, and understands that Carey is an AI. They can ask to stop calls at any time, and you can pause or stop calls from your account or by contacting us.
7. Sharing
We share information with the family members and caregivers you add to the Care Hub, with the service providers above, and when required by law or to protect safety. We do not share it with advertisers.
8. Retention and your choices
We keep information while your account is active and as needed to provide the service or meet legal obligations. You can ask us to access, correct, or delete your information by contacting us.
9. Security
We use reasonable technical and organizational measures to protect your information. No system is completely secure, so we cannot guarantee absolute security.
10. Children
CareNext is intended for adults. We do not knowingly collect information from children.
11. Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page.
12. Contact
Questions about privacy? Reach us through our contact form.